Delete your account.

Open PlayBurst, open Settings, and scroll to Account. There are two items there:

• Download my data gives you everything we hold about you as a JSON file and hands it to your share sheet, so you can mail it to yourself or save it wherever you keep things.
• Delete account removes the account. The app asks once whether you are sure, because it cannot be undone, and then does it.

They are in that order deliberately. Taking a copy is the reversible one, and if you want both, you want them that way round.

There is no soft delete and no grace period, and that is a deliberate choice rather than an oversight. Most PlayBurst accounts are guests with no email address attached, so there would be nobody to send a cancellation link to and no way to prove that whoever asked to undo it was you. An account marked deleted that nobody can ever come back for is not deleted, it is just data we still hold.

Everything keyed to the account, in a single transaction, so it either all goes or none of it does:

• The account itself, and any sign-in linked to it.
• Every score you have submitted, and your entries on every leaderboard, including the ones held outside the main database. A deleted player who stays on a leaderboard is the failure this is written to avoid.
• Your play history and per-game records across all 48 games.
• Achievements, coins, daily reward claims and your streak.
• Cloud saves for every game that has one.
• Friends, friend requests in both directions, and gifts sent or received.
• Product analytics and error reports that carry your account id.

What survives is the things that were never yours in the first place: counts that name nobody, and rows that never carried an identifier. There is no copy kept for a rainy day.

One thing genuinely does outlive it, and you should hear it here. If you have emailed us, that email is still in a mailbox, because it is a mail thread rather than a row in a database. Ask us and we will delete that too.

This is where the answer depends on whether you ever signed in, and the two cases are not close.

If you signed in with Google, we can find you, because that account carries the email address it was created with. Email privacy@playburstgames.com from that same address and we will delete the account within 30 days, sooner where the law requires it.

If you played as a guest, recovery is best effort. A guest account has no verified email address. On supported Android devices, reinstalling with the same app signing key may recover your guest account using an app-scoped device identifier. If recovery works, delete the account in Settings. A reset or device change can prevent recovery, and an email alone does not identify a guest account to our support team.

There are two ways round it. If you still have the app on the device, deleting from Settings works and is instant. If you exported your data before uninstalling, that file contains your account id, and that is enough for us to act on: send it to privacy@playburstgames.com.

If neither applies, the account is deleted anyway, just not on your schedule. See below.

Three clocks run whether you contact us or not:

• Product analytics and error reports: 30 days. Deleted daily, for everyone, whether the account is active or not.
• Scores and play history: 5 years. Individual rows older than that are removed even on an account still in use.
• A dormant account: 3 years. The whole account and everything in it, on the same path as pressing Delete account yourself.

That last one is careful about what dormant means, because getting it wrong deletes people who are still playing. Four independent signals all have to agree: no live session, nothing written to the account, nothing recorded from a game, and nothing submitted to a leaderboard. Any one of them being recent is enough to keep the account.

The privacy policy covers what is collected in the first place and why, and the support page answers the rest. For anything on this page, or if you want a person rather than a settings screen, email privacy@playburstgames.com.